If SyncNow says the cloud is unreachable, it has temporarily lost contact with its coordination service. Your data is safe and the app reconnects on its own.
What it means for you
SyncNow coordinates projects, sessions and the shared timeline through the cloud. While it is unreachable, observation pauses and any AI assistant is blocked from writing on purpose, so nothing half-finished slips through. Your live site is never touched outside the proper channel.
Common causes
- Your PC briefly lost internet access.
- A firewall, VPN or proxy is blocking the connection.
- The service is having a short, temporary hiccup.
What to do
- Confirm this PC is online by opening any website.
- Check any firewall or VPN that could block outbound HTTPS to
www.syncnow.it. - Wait a moment. Reads, writes and observation resume automatically once contact returns.
If it stays offline across restarts, capture the diagnostics logs before reaching out.
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