How to get help?

Most snags clear up with a quick check or a restart. When they do not, a little preparation gets you a fast, accurate answer.

Try these first

• Restart SyncNow. It re-fetches your projects and re-establishes the cloud connection.
• Confirm you are online and the cloud at www.syncnow.it is reachable.
• Make sure you are on the latest version. SyncNow updates itself, so a restart often picks up a fix.
• Skim the related troubleshooting articles. A Busy project, a stuck observation, or a proxy hiccup each has its own quick fix.

When you reach out, include

1. What you were doing and what you expected to happen.
2. The exact wording of any message or badge you saw.
3. The relevant diagnostics log file and the time it happened.
4. The project involved and whether an AI assistant or another PC was active.

Good to know

Never paste real FTP credentials into a support request. SyncNow keeps them encrypted on your PC and vaulted in the cloud, and support never needs them.