A missing project is almost always one of three things: you are signed in to the wrong account, the project was never finished, or the shared list has not loaded from the cloud yet.
Check these first
- Confirm you are signed in to the right account. Projects belong to your SyncNow account, so a second login will not show the first account's projects.
- If you use more than one PC, give the app a moment after sign-in to fetch the shared project list from the cloud.
- Make sure the project was actually saved. SyncNow requires a successful connection test before a project is created, so a half-finished add never appears.
If a teammate shared it
A shared project only appears once you have accepted the invitation. Look for a pending invite. If you declined or were removed, ask the owner to invite you again.
Still missing
Restart SyncNow so it re-fetches your list, and confirm the cloud is reachable. If it still will not appear, grab the diagnostics logs before asking for help.
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